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Our Shipping Policy

Our Shipping Policy

NewWall ships product orders directly to the client as per indicated lead-times, unless otherwise requested by the client during the ordering process. Shipping is via UPS or a carrier of our choice. We provide shipping within Canada and the USA via standard ground shipping (4-10 days Canada/Mainland USA). As per our policy for standard orders, if the total amount of the order exceeds $150 CAD/USD shipping is complimentary. If necessary due to client’s delivery request, direct product shipment from our manufacturers can be arranged. Lead-time and rates will be quoted for this service at time of order.

All shipping rates are FOB from our warehouse in Mississauga, Ontario, Canada. Applicable Canadian and mainland USA shipping rates are included in our ordering process. All prices quoted include all customs, duties & brokerage, nothing required on delivery.

Sample orders are sent via regular post and depending on your location, can take 7-10 business days for delivery with no tracking information available. If you wish to receive sooner, we have a 1–2-day delivery option for $25.00, tracking information provided. The express delivery option can be selected at checkout.

Any rates not quoted, including express shipping, will require that the client contact our client services department at [email protected] or 1.866.770.2111

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