NewWall ships product orders directly to the client as per indicated lead-times, unless otherwise requested by the client during the ordering process. Shipping is via UPS or a carrier of our choice. We provide shipping within Canada and the USA via standard ground shipping (4-10 days Canada/Mainland USA). As per our policy for standard orders, if the total amount of the order exceeds $150 CAD/USD shipping is complimentary. If necessary due to client’s delivery request, direct product shipment from our manufacturers can be arranged. Lead-time and rates will be quoted for this service at time of order.
All shipping rates are FOB from our warehouse in Mississauga, Ontario, Canada. Applicable Canadian and mainland USA shipping rates are included in our ordering process. All prices quoted include all customs, duties & brokerage, nothing required on delivery. Read More…
Return & exchange
New Wall Inc. does not accept returns. All sales are final. We strongly recommend that you order a sample to ensure that you are getting the product you want prior to purchasing rolls. We firmly advise that you obtain proper measurements from a professional installer. As all sales are final, under no circumstances will New Wall Inc. be held accountable for any overages or shortages in material calculations.
Inspect your package and wallpaper immediately upon receipt. If the package is severely damaged, you may refuse acceptance of the delivery. You must contact New Wall Inc. immediately via e-mail [email protected] or by telephone +1.905.238.2700. Any claims made after 10 business days on the receipt will not be considered. You will provide New Wall Inc. with photos of the damaged rolls via e-mail so that we can authorize the return. Prior to any refunds being issued, the product will need to be returned to us for examination. The damaged product will be examined within 30 business days and we will inform you of our decision as to if a refund will be issued. Read More…